If you are unsure,
simply call the closest store and describe the problem to us. We will tell you exactly
what you need to bring in.
Our
goal as far as turn around time in the past has been within 24-48 hours, but due to
extremely heavy demand at peak times there may be as much as a three day wait. We will
quote you an average wait time at the counter.
If this presents an extreme problem for you, please let us know and we
can make an attempt to make your computer a higher priority.
This higher priority does not guarantee an immediate spot on the
bench. The only guarantee of that is to pay a "rush" fee of $75. This $75
gets the computer on the bench immediately, but does not include any other service
charges.
When you bring your computer in, please try to give the service technician specific
items that you need repaired in order of importance.
We will make
a list of these items and when you come to pick your computer up, we will go over that
list to make sure it was all done.